We prioritize the quality of our products, and your satisfaction is our top priority. However, given that our products are digital goods delivered via Internet download, we typically do not provide refunds.
Although, we are happy to honor your request for a refund under the following conditions:
Product Not Delivered: If you encounter a situation where you do not receive the delivery email from us due to mail issues, Mottoplanstoremay request proof of your report to the mail service regarding the missing item.
Issue With Product Download: If you encounter difficulties when downloading the product, Mottoplanstore recommends contacting your browser provider’s support team. Mottoplanstore ensures compatibility with all major browsers, and issues of this nature typically come from the browser, firewall, or network settings.
Product Not as Described: Refund requests based on this reason are evaluated on a case-by-case basis and are subject to our approval. To avoid such claims, we encourage all customers to review our free samples, such as video overviews, demo links, product samples, and screenshots, for each product type before making a purchase.
Software Defects: Despite rigorous testing before release, unforeseen errors may occasionally occur. If you encounter an issue of this kind, please submit it to our Support Team for their assessment of your refund request.
Refund requests must be submitted within 7 of your initial purchase.
We value your trust and strive to ensure your contentment with our products. If you have any questions or concerns, please do not hesitate to contact our support team at
Email: contact@mottoplan.com
Last Updated: November 15, 2024
